How refunds work

Why we have no refunds

Onlybets Guide issues no invoices and charges no cards. Your agreement on bets and deposits is with the operator, not with us.

Bets and cancelled events

An accepted bet usually cannot be cancelled. When a match is postponed, the operator decides how the bet is settled.

Bonus funds

If the operator does not help, you can turn to your bank or payment provider. Bonus money generally cannot be refunded to a card like an ordinary deposit.

Disputes with your bank

Withdrawal times depend on the payment method and the operator’s checks. Your bank reviews a dispute under its own rules and may ask for evidence.

Records and contacts

Do not delete your bank’s text messages about charges until the matter is settled. Be careful: nobody can get your money back for a fee; that is a scam.